Privacy Policy

Effective Date: October 28, 2026

Therapy Helps LLC (“Therapy Helps,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, and protect information when you visit www.therapyhelps.org or communicate with our practice.

Therapy Helps LLC, operated by Amy Griffo, Licensed Professional Counselor, provides virtual psychotherapy to adults in Washington, DC and Virginia.


1. Information We Collect

When you visit our website, we may collect:

  • Information you provide: Your name, email address, telephone number, and information voluntarily submitted through inquiries or other communications.
  • Website information: Your IP address, browser and device information, approximate location, pages visited, and website interactions.
  • Scheduling information: Information you provide when requesting services or accessing our secure client portal.

We encourage visitors not to include sensitive medical histories, diagnoses, or detailed clinical information in general website inquiries, chat messages, or ordinary email.


2. How We Use Information

Information collected through our website may be used to:

  • Respond to inquiries and consultation requests.
  • Provide information about therapy services.
  • Maintain and improve our website.
  • Understand general website traffic and performance.
  • Support practice administration.
  • Meet applicable legal and professional obligations.

Website information is handled separately from confidential clinical records.


3. Cookies and Website Analytics

Our website uses cookies and similar technologies to support functionality and understand visitor activity.

We use Google Analytics to evaluate website usage, including page visits and general navigation patterns.

Visitors may accept or decline optional analytics tracking through our website's cookie preferences. Essential website technologies may continue to operate regardless of this choice.

You may also manage cookies through your browser settings.

Google processes information collected through its services according to its own privacy practices.


4. Clinical Privacy and Confidentiality

Therapy Helps takes the confidentiality of clients and prospective clients seriously.

We use SimplePractice for clinical documentation, client intake, scheduling, and practice management.

Information related to psychotherapy services is handled according to applicable privacy laws, professional ethical standards, and the confidentiality policies provided during the intake process.

Our public website and general email communications are not intended for detailed clinical disclosures. Established clients should use the secure communication methods designated by the practice for treatment-related matters.

Submitting an inquiry through our website does not establish a therapist-client relationship.

This website Privacy Policy does not replace the informed-consent documents, clinical confidentiality policies, or other notices provided to psychotherapy clients.


5. Payments and Insurance

Therapy Helps is a private-pay, out-of-network psychotherapy practice.

Client payments are processed through Stripe, integrated with SimplePractice.

Therapy Helps does not directly bill insurance companies for routine services.

Upon request, clients may receive a superbill to submit to their insurance company for possible out-of-network reimbursement. Reimbursement depends on individual insurance benefits and is not guaranteed.

Payment information is processed through the applicable payment-processing services and subject to their security and privacy practices.


6. Third-Party Services

We use trusted service providers to support our website and practice operations, including:

  • GoDaddy: Website hosting and management.
  • Google Analytics: Website traffic and usage analysis.
  • Microsoft Outlook: Practice email communications.
  • SimplePractice: Scheduling, client intake, clinical documentation, and practice administration.
  • Stripe: Credit card payment processing through SimplePractice.

These providers may process information as necessary to perform their services, subject to their applicable agreements and privacy practices.

Links to external websites, including professional directories, are governed by those websites' respective privacy policies.


7. Information Sharing and Security

We may share information with service providers when reasonably necessary to operate our website and practice.

Information may also be disclosed when required or otherwise permitted by applicable law.

Confidential clinical information is subject to additional professional and legal protections. We do not use confidential therapy records for website advertising.

We take reasonable administrative and technical precautions to protect information. However, no website, email system, or electronic transmission can be guaranteed completely secure.


8. Information Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy and meet applicable legal, professional, and recordkeeping obligations.

Clinical records are maintained according to the practice's separate records policies and applicable requirements.


9. Your Privacy Choices

You may decline optional website analytics cookies through our cookie preferences and manage cookies using your browser settings.

If you have questions about information submitted through our website or wish to request access, correction, or deletion, you may contact us using the information below.

Requests will be reviewed in accordance with applicable law and recordkeeping requirements.

Requests concerning established clients' clinical records are handled through the practice's clinical records procedures.


10. Children's Privacy

Our website provides information about psychotherapy services intended for adults.

We do not knowingly solicit personal information from children through this website.


11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or applicable requirements.

Revisions will be posted on this page with an updated effective date.


12. Contact

Therapy Helps LLC
Amy Griffo, Licensed Professional Counselor
Virtual Psychotherapy in Washington, DC and Virginia

Email: amy@therapyhelps.org
Website: www.therapyhelps.org

Please do not include sensitive clinical or emergency information in general website or email inquiries.